Blazesndo Privacy Policy

Introduction

At Blazesndo, your privacy is our priority. When you use our WhatsApp marketing tools and services (the “Service”), you’re placing trust in us to handle your data responsibly. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regarding your data.

By using Blazesndo, you agree to the practices described in this Privacy Policy.

Key Definitions

• Blazesndo, we, us, or our refers to [Insert legal entity name], the provider of the Blazesndo platform.
• Personal Data refers to any information related to an identifiable individual.
• Customer refers to a legal business entity that uses our Service.
• End User means an individual whose information is collected and processed on behalf of a Customer.

What is Blazesndo?

Blazesndo is a WhatsApp Business marketing platform that enables businesses to automate, manage, and analyze customer communication via the WhatsApp Cloud API and other integrated channels.

Data We Collect

From Customers:

• Business name, contact details, billing information
• Login credentials and OAuth tokens
• Message templates and campaign configuration
• WhatsApp Business Account (WABA) IDs and phone numbers

From End Users:

• Phone number, name, email (only as required by the customer)
• Message content exchanged with customers via WhatsApp
• Device and usage information (collected indirectly)

Automatically:

• IP address, device type, OS, browser, log data
• Service usage metrics
• Cookies (see Cookie Policy below)

How We Use Your Information

• To provide and operate the Blazesndo platform
• To deliver messages via WhatsApp Cloud API
• To process payments and manage subscriptions
• To offer customer support and product updates
• To monitor usage and enhance security
• To comply with legal obligations

Cloud API and Data Retention

Messages are sent through WhatsApp Cloud API and temporarily stored by Meta. These messages are automatically deleted after 30 days.

We also retain necessary data (e.g., contact info, conversations) for as long as your account is active. You may request deletion at any time.

Disclosure of Personal Data

We do not sell your personal data. We only disclose information:

• To service providers (e.g., hosting, analytics, support tools)
• To law enforcement or regulators if required by law
• In connection with business transfers (e.g., merger, acquisition)

Third-Party Services

Blazesndo uses third-party services that may process your data:

• Google Sign-in and Drive
• Meta (WhatsApp Cloud API)
• Apple Sign-in
• Razorpay (or other payment gateways)
• Hosting providers

Each third party's use of data is governed by their privacy policies.

Your Rights

As a data subject, you have the right to:

• Access your data
• Correct or update your information
• Delete your data (Right to be Forgotten)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

You can exercise these rights by contacting us using the details below.

How We Protect Your Data

We take security seriously. Blazesndo uses encryption, access controls, and monitoring to secure your data. All sensitive data is stored in secure cloud environments.

Cookies

We use cookies to:

• Keep you logged in
• Analyze website traffic
• Personalize user experience

You can manage your cookie preferences in your browser settings. Disabling cookies may affect the platform experience.

Children’s Privacy

Blazesndo is not intended for children under 16. We do not knowingly collect personal data from children.

Changes to this Policy

We may update this Privacy Policy as necessary. Updates will be posted on our website with a revised effective date. Continued use of our service constitutes your agreement to the updated policy.